ServiceNow and Google Cloud widen AI agent partnership to telecom, retail and IT operations

ServiceNow expanded its partnership with Google Cloud to run AI agents across telecom networks, retail operations and IT incident management. In retail, equipment data is analysed in BigQuery and triggers ServiceNow workflows for technician dispatch, spare parts and stock reservation. The companies say MCP servers let both sides monitor agents from one registry. The announcement came alongside ServiceNow's first-quarter results.

• Three areas: telecom network faults, retail equipment operations and IT incident management
• Products named: AI Control Tower, Workflow Data Fabric, Gemini Enterprise and BigQuery
• Agents from both platforms monitored through one MCP-based registry
• Announced alongside Q1 2026 results