Salesforce completes acquisition of Fin, the AI customer-service agent formerly Intercom

Salesforce announced on September 10, 2026 that it had completed its acquisition of Fin, the customer-service AI agent formerly known as Intercom. Fin has more than 30,000 companies as customers, and it joins Salesforce AI Labs while continuing to serve its existing customers. Salesforce cites a 76% average resolution rate, a company-reported figure that has not been independently verified.

• Completion announced September 10, 2026
• Fin has more than 30,000 companies as customers
• Average resolution rate of 76%, a company-reported figure
• Fin joins Salesforce AI Labs; the release does not disclose the purchase price