Service
Service subscriptions were the largest reported line in fiscal 2026, at $9.8 billion, up 8.4%.
The numbers
Service subscription and support revenue$9,818 millionFY2026 (ended 2026-01-31) · up 8.4% year on year · source ↗
What it is
The Service line covers customer service cases, contact centre tools and support automation. The 10-K now reports it as Agentforce Service. Customer-agent products such as Fin compete directly with it.
Why it matters to the stock. Service is where AI agents resolve tickets without a human, so it is the clearest test of whether AI cuts seat counts or adds revenue.
News
Live Nation expands Agentforce Venue Agent to fan support across its U.S. venues
Salesforce and Live Nation Entertainment announced an expansion of Live Nation's use of Agentforce to 24/7 fan support at U.S.
Deal
Salesforce completes acquisition of Fin, the AI customer-service agent formerly Intercom
Salesforce announced on September 10, 2026 that it had completed its acquisition of Fin, the customer-service AI agent formerly known as Intercom.
M&A